Claim Guideline

In the event of loss or damage, Claim Department is where policyholders submit their claim for benefit and payment for loss and damage.

Claim Department is divided into two (2) units: (i) Motor & Non-Motor Claim; and (ii) Third Party Property Damage & Bodily Injury Claim and Retakaful.

Motor Claim

If you met with an accident, please follow the following steps to enable us to expedite your claim:

Step 1 Make a police report immediately after the accident (within 24 Hour)

Step 2 Contact Towing services and tow vehicle to authorised workshop

Step 3 Notify Claim Department and complete the claim form (within 7 working days)

Step 4 Make sure all required supporting documents are submitted

*Note:  Notify Claim Department if involving Third Party property and bodily injury

Please submit the following documents:

  • Duly completed claim form
  • Original Police report (Police 252)
  • Copy of police’s  written statement (Police 22)
  • Fire brigade report (for Fire only)
  • Copy of participant’s identity card and driving license
  • Copy of driver’s identity card and driving license
  • Copy of vehicle registration card
  • Keys to vehicle (for Theft, Total Loss, Constructive Total Loss, Fire)

Non-Motor Claim

In the event of loss or damage, please follow the following steps to enable us to expedite the claim:

Step 1 Make a police report immediately after the incident (within 24 Hour)

Step 2 Notify Claim Department and complete the claim form (within 7 working days)

Step 3 Make sure all required supporting documents are submitted

*Note:  Make sure you taken all reasonable step to avoid further losses

Please submit the following documents:

1) Fire/Householder/Houseowner

  • Duly completed claim form
  • Police report
  • Fire brigade report (for Fire)
  • Quotation from contractor(s)
  • Photograph of damage(s)
  • List of stolen item(s) (for Theft)
  • Repair/Replacement cost (if repairs urgently needed to be effected)
  • Photograph of damages (if any)
2) Personal Accident

  • Duly completed claim form
  • Police report (if involved in Road Traffic Accident)
  • Copy of identity card
  • Medical leave certificate (for weekly benefit compensation)
  • Medical report
  • Original medical bills
  • Death certificate (for Death)
  • Post Mortem report (if any)
3) Workmen Compensation (WC)

  • Duly completed claim form
  • Police report (if applicable)
  • Medical report
  • Medical bills (for Medical reimbursement)
  • Labour Department’s assessment
  • Post mortem report (for Death)
  • Death certificate (for Death & Repatriation)
  • Photograph of injury
4) Public Liability

  • Duly completed claim form
  • Police report
  • Letter of claim from the Third Party together with proof of loss
  • All writs, summons, legal persuant from Third Party (if any)
  • Medical report/post mortem report (Third Party Bodily Injury/Fatal)
  • Photographs of damage(s) and scene of  incident
  1. Motor Claim Guideline