Claim Guideline

Faced with a tragedy in life?  Are you one of our participants?  If yes, we are help you.  There are various types of claims that we handle as follows:

• Death Claims
• Total Permanent Disability
• Medical Claims
  • - Reimbursement
  • - Direct billing

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3 Easy steps on how to submit a Family Takaful Claim

Step 1 – A claim must be notified to the TBK immediately.  Otherwise kindly contact +6738734885 for further assistance.

Step 2 – obtain and forward all the necessary documents to support the claim to the TBK’s Retail and Corporate Claims Unit.  Please refer to claims supporting documents listed below.

Step 3 – all photocopies of documents to support the claim must be certified as true copy by TBK’s Claims personnel.

The following documents to support your claim;

1. Death Claims

• Completed Claim form
• Copy of Claimant’s IC;
• Copy of deceased’s IC;
• Copy of death certificate;
• Copy of insurance policy;
• Copy of police report if death (accident case only); and
• Letter from Financier.

2. Total Permanent Disability

• Completed Claim form
• Copy of Claimant’s IC;
• Copy of Medical Report; and
• Copy of police report (accident case only).

3. Medical Claims

• Completed Claim form
• Copy of Claimant’s IC;
• Copy of insurance policy;
• Copy of member card of claimant;
• Original itemized Bill/Receipt;
• Original Medical Report;
• Copy of Discharge Ticket; and
• Letter of Consent (signed by insured).

* Note: the items listed served as the guidelines for claims submission.  The company reserves the right to request for further information or documents.